SALESFORCE CERTIFIED-STRATEGY-DESIGNER TRAINING FOR EXAM & LATEST CERTIFIED-STRATEGY-DESIGNER STUDY NOTES

Salesforce Certified-Strategy-Designer Training For Exam & Latest Certified-Strategy-Designer Study Notes

Salesforce Certified-Strategy-Designer Training For Exam & Latest Certified-Strategy-Designer Study Notes

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Certified-Strategy-Designer - Efficient Salesforce Certified Strategy Designer Exam Training For Exam

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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

TopicDetails
Topic 1
  • Tools and Artifacts: It focuses on high-level Salesforce capabilities, methods of co-creation, and the criteria for feasibility, desirability, and viability.
Topic 2
  • Value Design: This topic covers an effective challenge statement, the internal dynamics of the organization, the key external context for innovation, and strategic directions.
Topic 3
  • Intangible Deliverables: The topic includes sub-topics about key relationships that are essential for solving the challenge statement, the best presentation techniques for communicating a vision, and the tools for productive cross-discipline collaboration.
Topic 4
  • Leveraging Adjacent Roles
  • Skills: It is all about knowledge and skill infusions that are needed to create a vision, different technical and business capabilities, and a roadmap for implementation.

Salesforce Certified Strategy Designer Exam Sample Questions (Q56-Q61):

NEW QUESTION # 56
The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

  • A. How does a competitor solve for a similar problem?
  • B. What problem(s) is CK trying to solve?
  • C. What new technology trends exist for customer service?

Answer: B

Explanation:
Before framing the problem, the strategy designer should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue. Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements


NEW QUESTION # 57
Cloud Kicks' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use improve feasibility of this concept direction?

  • A. Create a functional prototype.
  • B. Review and align with company V2MOM
  • C. Run a cost benefit analysis.

Answer: C

Explanation:
Explanation
The best method to improve feasibility of a concept direction that involves sustainable materials is to run a cost benefit analysis, which is a quantitative way of comparing the costs and benefits of different alternatives and finding the optimal solution. Creating a functional prototype or reviewing and aligning with company V2MOM may not address the feasibility issue directly.


NEW QUESTION # 58
Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured?

  • A. Desirability
  • B. Feasibility
  • C. Viability

Answer: C

Explanation:
Explanation
The key business criteria that should be ensured for launching a campaign that rewards customer behavior by giving away free merchandise is viability. Viability is the degree to which a product or service is profitable and sustainable for the business. By giving away free merchandise, Cloud Kicks should ensure that the campaign is viable in terms of costs, revenues, risks, and benefits. Desirability or feasibility may not be the key criteria for this campaign, as they relate to the customer or technical aspects of the product or service.


NEW QUESTION # 59
A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience.
Which tool should be used to facilitate and share this vision"

  • A. Creative brief
  • B. Storyboard
  • C. Cross-functional survey

Answer: B

Explanation:
Explanation
A storyboard is a tool that should be used to facilitate and share the vision of a new patient experience. A storyboard is a visual narrative that illustrates the user's journey with a product or service, using sketches, images, or text. It helps communicate the value proposition and key features of the solution, and how it addresses the user's needs and goals.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-p


NEW QUESTION # 60
Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

  • A. B2C Commerce
  • B. Service Cloud
  • C. Revenue Cloud

Answer: A

Explanation:
B2C Commerce is a Salesforce product that helps businesses create engaging and personalized online shopping experiences for their customers. It integrates with Marketing Cloud to enable coupon management, promotion tracking, and customer segmentation. Reference: https://www.salesforce.com/products/commerce-cloud/b2c-commerce/


NEW QUESTION # 61
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